Returns and refunds

Your statutory rights

We do not offer additional change-of-mind returns or exchanges beyond the rights required by applicable law. Your rights for faulty, damaged or incorrectly described goods are unaffected. A higher price, handcrafted finish or limited availability does not remove those rights.

EU and UK: 14-day withdrawal

If you are a consumer in the EU or UK, you may withdraw from an eligible online purchase without giving a reason within 14 days after you, or someone you nominate, receives the goods. For an order delivered in several parts, the period starts when the final part is received. Tell us clearly by email at rigawoodworx@outlook.com or by post to Ieviņu iela 13, Inčukalns, LV-2141, Latvia before the 14 days expire. You may use the form below, but do not have to.

After notifying us, send the goods back within 14 days. Contact us before shipping: we will promptly provide the return address and details of the company authorised to receive the goods for your particular order. Return destinations can differ by product and location. The address above is for legal correspondence and withdrawal notices; it is not necessarily the return destination. Your withdrawal is effective when you notify us in time and does not depend on receiving a return address. Please do not send goods cash on delivery.

Custom-made goods

The statutory change-of-mind withdrawal right does not apply to goods made to your individual specifications or clearly personalised, where the law allows this exception. We will identify such orders before you buy. Choosing from standard options shown on a product page, or the fact that an item is made after ordering, does not automatically make it custom-made. Your rights if such goods are faulty remain intact.

Return costs and condition

For a statutory change-of-mind return, you pay the direct cost of returning goods that can normally be sent by post or parcel courier. If goods cannot normally be returned by post because of their size or nature, contact us and we will arrange and pay for collection. We pay reasonable return costs where goods are faulty or not as described, as required by law.

You may inspect goods as you would in a shop. You are responsible only for any loss in value caused by handling beyond what is necessary to establish their nature, characteristics and function. Keep the packaging where possible; original packaging is not a condition of exercising a statutory right.

Refunds

We will refund payments received for the returned goods, including the cost of the least expensive standard delivery option we offered, within 14 days after you tell us you are withdrawing. We may wait until we receive the goods or you provide evidence that you sent them back, whichever happens first. We refund by the original payment method unless you expressly agree otherwise. There is no restocking fee.

Faulty, damaged or incorrect goods

Contact rigawoodworx@outlook.com with your order number, a description and photos if helpful. We will assess the issue and provide the repair, replacement, price reduction or refund required by applicable consumer law. Please do not return a large item before we give you shipping or collection instructions. EU consumers have a minimum two-year legal guarantee for goods that do not conform to the contract; other mandatory local protections also apply.

Outside the EU and UK

We do not offer voluntary change-of-mind returns for orders delivered outside the EU and UK. This does not limit any mandatory cancellation, guarantee or consumer remedy in your location.

Model withdrawal form

To: OYX Woodworks, Ieviņu iela 13, Inčukalns, LV-2141, Latvia, rigawoodworx@outlook.com. I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: [goods]. Ordered on: [date]. Received on: [date]. Consumer name: [name]. Consumer address: [address]. Signature (only if sent on paper): [signature]. Date: [date].